Pricing and Plans

Boutique

small, single location


Includes

1 location
Reward Program
Referral Program
Customer Feedback
Reviews
300 monthly visits
most popular

Professional

established single location


Boutique plus

1 location
Unlimited visits
Unlimited automations
Full analytics
Messenger marketing
Customer Care

Enterprise

multi-location, chain


Professional plus

Premium support
API access
White labeling
CRM & ERP integrations
Custom integrations
Location based analytics

All Features

Rewards ProgramRewards ProgramBoutiqueBProfessionalPEnterpriseE

Collect Rewards

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Multi-tier membership

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Custom membership cards

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Manual gift rewards

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Manual tier upgrading

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Transaction history

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Upcoming upgrade notification

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Referral ProgramReferral ProgramBoutiqueBProfessionalPEnterpriseE

Unlimited referrals

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Customized bonuses

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Referral analytics

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Automations

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Messenger Marketing

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Promo Signup link

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Followup reminders

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Birthday

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Pre birthday

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Anniversary

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Win back lapsed clients

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Feedback (Nth)

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Referral (Nth)

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Visit (Nth)

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Membership upgrade

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Re-booking reminders

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Create coupons

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Coupon expiration reminders

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Unlimited coupons per automation

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A.I recommendation engine

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Customer FeedbackCustomer FeedbackBoutiqueBProfessionalPEnterpriseE

Feedback requests after each visit

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NPS Score

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Custom feedback reasons

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Satisfaction analytics

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Staff performance analytics

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Complaints management / Customer Care

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ReviewsReviewsBoutiqueBProfessionalPEnterpriseE

Collecting reviews

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Social platforms

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Reviews analytics

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Customer ManagementCustomer ManagementBoutiqueBProfessionalPEnterpriseE

Customer profiles

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Tagging & labeling

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Custom fields

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Transaction history

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Balance and spendings

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Change tone of voice

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Email support

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Chat support

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Analytics & ReportingAnalytics & ReportingBoutiqueBProfessionalPEnterpriseE

Analytics Dashboard

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Weekly Summaries

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Reward Program Insights

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Location based analytics

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Automations performance

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Promo signup performance

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Customer acquisition

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Customer satisfaction

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Staff performance

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Custom reporting

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IntegrationsIntegrationsBoutiqueBProfessionalPEnterpriseE

Custom API Integrations

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CRM integration

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ERP integration

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Frequently Asked Questions

How easy it is to set up an account?

It's super easy! Right after creating an account our onboarding wizard will guide you through the main configuration steps to ensure your account is up and running in minutes. It will also help you create beautiful Referral and Reward Programs with tiers, virtual membership cards and percentages all based the best practices and designed by our team of experts so you don't have to do any complicated calculation.

Can I use RetentionForce with my existing scheduling app?

Sure! RetentionForce can be used alongside any salon management software. Let us know which software you use so we can help you with deeper integration.

How do I turn my clients to members?

Becoming a member is very easy! Your clients will just need to start a conversation with your Facebook page, we will gather client's name, gender, picture and other public information automatically so you don't have to fill in anything. Also clients will be prompted to provide phone and birthdate upon registration.

Can I change the plan later?

Absolutely! You will be able to upgrade or downgrade your current plan anytime. Please note that when downgrading some features you might be using will be deactivated.

What if a client doesn't have a Facebook account?

No worries! It's possible to install Messenger application without having a Facebook account. Alternatively you can create an "offline" account for you client manually and so they can benefit from collecting points.

Do I need to have a Facebook Page for my business?

Yes please! RetentionForce will need to connect to your business's Facebook Page and all communication, including messages about collected rewards, feedback requests, referrals, reviews requests, re-booking reminders and many other activities with your customers will happen there.