Loyalty, Referrals, Reviews, Customer Feedback and more.Get Started Free
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Accelerate growth with a full suite of solutions for customer reviews,
loyalty, referrals, customer feedback and more.
Loyalty and Rewards
Flexible multi-tier points based salon and spa loyalty program.
Interactive and Fun
Clients check their balance in the Messenger and receive a message after the checkout.
Easy to Join and No Downloads
Client receive an invitation SMS after checkout in Fresha
Digital and 100% White Labeled
No cards, no plastic. Works in the Facebook page of your business.
No additional steps to do, no training required, integration with Fresha using Google Chrome Extension.
Resolve issues before they go public. Convert unhappy clients to advocates. Improve clients' satisfaction.
Easy & Fun
Single tap questions in the Facebook chat with your clients, processed automatically.
Leverage Power of GIFS
Boost emotional engagement with your brand using GIF expressions.
Prevent Negative Public Reviews
Learn about negative experience in advance and resolve issues quickly.
Smart Follow Ups
Follow up questions sent only when needed. Learn about what should be improved.
Clients refer friends with a single click and without leaving the Messenger. Referring a friend has never been so fun and easy.
Share with Friends
Clients share an invitation with their facebook friends in the Messenger, to as many as they like.
Don't worry about tracking who refers whom, rewards sent automatically on clients' visits.
Reward clients for referrals with the same or different amounts.
Collect reviews on popular platforms. Build your online reputation on platforms your clients trust and love.
Whenever client is happy ask to leave a review on your favourite platform. Make it easy
Kindly and automatically remind clients to review and ask if they did it.
Set rewards for each successful review. Verify each with easy to use dashboard.
Register Account for Free
Fast and easy setup with your Facebook account
Setup Chrome Extension
Add to Chrome with a single click and enter RetentionForce API token.
Add "Points" Payment Type
Once added, refresh the screen, the button will become blue.
No. Your clients will never know about existance of RetentionForce. In order to signup they will be redirected to your Facebook page and have a chat.
Your clients will be able to check their balance in your Facebook page in the Messenger app using special Membership that will be added automatically once you sign up.
No! RetentionForce loyalty, rewards, customer reviews and feedback and the rest works with any Fresha account regardless whether it's plus or no
Right after the checkout clients receive an SMS with a link to your Facebook page. Once they open the link they become a member, it's super easy.
Yes please! After adding the payment type "Points" you will see it in the checkout screen in Fresha
You can start using RetentionForce loyalty program completelly free of charge. The free plan is for up to 50 loyalty checkout per month and includes everything that's available in paid plans. For more monthly loyalty checkout credits please check our Pricing page
Absolutely no! All happens automatically and there is no need even for training receptionist. The only thing is to use Points payment type when clients want to redeem points
Checkouts will work only if made using Google Chrome with extension installed. Mobile and tablet apps can be used for anything else, but checkouts. This is technically the only currently available option.
RetentionForce extracts clients' phone numbers from Fresha when you do checkout. It's important that clients phone numbers are filled in.
To redeem you simply click Points button in the checkout screen as a payment type (like Cash, Card etc.). It will automatically redeem accumulated points.
In the RetentionForce dashboard. After sign up the default loyalty program will be generated, but you are free to modify anything, number of tiers, names, points worth and so on.
A loyalty checkout credit is a checkout of your loyalty program member. When you do a checkout with Fresha of a client with a phone number, by default it will count as one loyalty checkout. All other checkouts of walk-ins, clients without phone number are not counted.